General Consumer Terms and Conditions – Renoco BV

(based on the industry terms and conditions of Romazo, supplemented with provisions of Renoco BV)

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:
a. Trader: Renoco BV, established in Sittard, which in the course of its business sells, supplies and/or installs sun shading, roller shutters, window blinds, insect screens, garage doors and/or patio covers.
b. Consumer: any natural person who is not acting in the exercise of a profession or business and who enters into an agreement with Renoco BV.
c. The work: the whole of the agreed work and/or the materials supplied by Renoco BV in connection with it.
d. Additional and reduced work: additions to or reductions in the agreed work requested by the consumer after the agreement has been concluded.
e. In writing: a legible and reproducible message sent by letter or electronically (such as by email).
f. Disputes Committee: Geschillencommissie Zonwering (Disputes Committee for Sun Shading), Postbus 90600, 2509 LP Den Haag.

Article 2 – Applicability

These terms and conditions apply to all offers, quotations, agreements and deliveries of Renoco BV. Deviations or additions are valid only if agreed in writing. General terms and conditions of third parties apply only if Renoco BV has accepted them in writing.

Article 3 – The offer

1. Quotations are provided in writing or electronically, unless urgency makes this impossible.
2. Quotations are valid for 14 days, unless stated otherwise.
3. Cancellation by the consumer is possible only against payment of 25% of the contract price and only if production has not yet started.
4. Images, drawings and examples are indicative only, unless expressly included in the agreement in writing.
5. Renoco BV reserves the right to supply products from stock to third parties as long as no agreement has yet been concluded.

Article 4 – Conclusion of the agreement

1. An agreement is concluded by written confirmation of the order by Renoco BV.
2. In the case of electronic order confirmation, the consumer receives a confirmation by email.
3. Cancellation by the consumer is possible only against payment of 25% of the contract price and only if production has not yet started.

Article 5 – Obligations of Renoco BV

1. Renoco BV carries out the work properly and with due care, in accordance with the agreement and the applicable regulations.
2. Renoco BV will draw the consumer's attention in good time to apparent defects or inaccuracies in information, structures or materials.
3. If unforeseen circumstances arise during installation, Renoco BV will offer a suitable solution in consultation with the consumer.

Article 6 – Obligations of the consumer

1. The consumer enables Renoco BV to carry out the work and ensures that permits, connections (electricity, water) and unobstructed access to the place of work are in place in good time.
2. The consumer ensures that other work (for example structural or electrical work) has been completed correctly and in good time.
3. If the consumer has provided incorrect measurements, the responsibility and the loss or damage are borne entirely by the consumer.

Article 7 – Additional and reduced work

1. Additional work is charged separately; reduced work is deducted.
2. Additional work exceeding €250 is agreed in writing, unless it is urgent.
3. If the consumer refuses necessary additional work, Renoco BV may stop the work, but the agreed price continues to apply to the consumer.

Article 8 – Handover

1. Renoco BV gives notice when the work is ready for handover. The consumer then has the opportunity to inspect it.
2. The consumer is obliged to check the work carefully immediately upon handover or delivery.
3. Any visible defects or shortcomings must be reported to Renoco BV in writing immediately, and no later than 24 hours after handover/delivery, including clear photographs. Complaints must be sent by email to service@renoco.nl.
4. The work is deemed to have been handed over as soon as:
- the consumer puts the work into use, or
- the consumer has allowed the 24-hour notification period to lapse without a written notification with photographs.

Article 9 – Payment

1. General: Payment is made in the manner indicated by Renoco BV. Until payment has been made in full, goods delivered remain the property of Renoco BV (retention of title).
2. On delivery (without installation): Payment is made in advance by bank transfer, by debit card or cash on delivery to the driver.
3. On installation (on site): Payment is made before the start of the work by:
- Debit card payment on site;
- iDEAL (via Mollie);
- Bank transfer (visible before the start).
Cash payments are permitted up to a maximum of €3,000.00 per order. An administration fee of €25.00 is charged for this.
4. Late payment / suspension: If payment is not forthcoming or cannot be demonstrated before the start, Renoco BV is entitled to suspend the work, take back goods and charge the costs incurred.
5. In the case of cash payment, €100, €200 and €500 banknotes are not permitted.

Article 10 – Retention of title

All goods delivered remain the property of Renoco BV until the consumer has fulfilled their payment obligations in full.

Article 11 – Warranty

1. Basic warranty:
- Renoco BV provides a 2-year warranty on the installation.
- Suppliers of Renoco BV provide a 5-year manufacturer's warranty on materials, unless agreed otherwise in writing.
2. Faults between maintenance visits: If a defect occurs between maintenance visits, the labour hours of the service visit are included in the maintenance plan. Any parts required are covered by the manufacturer's warranty or are invoiced separately.
3. Specific warranty periods for accessories:
- Remote controls: 2-year warranty.
- Batteries: 6-month warranty. Flat batteries in accessories supplied are not covered by the warranty.
- If a service visit is necessary because of flat batteries, the costs of the service visit and replacement batteries are always charged.
4. Check by the consumer: If a product does not work, the consumer must always first check for themselves:
- whether there is power at the connection;
- whether the plug is correctly inserted in the socket;
- whether the batteries are flat.
Faults resulting from these causes fall outside the warranty and lead to service costs being invoiced.
5. Warranty exclusions:
- Normal wear and tear and regular maintenance;
- Discolouration or movement of materials caused by weather conditions;
- Damage caused by incorrect use, accidents or third parties;
- Damage caused by electrical overvoltage, poor or no maintenance, storms or forces of nature;
- Condensation in the roof panels of patio covers (an inherent property of the material);
- If no maintenance is carried out, the warranty lapses;
- Any leaks in patio covers caused by insufficient maintenance or by extreme rainfall/full sewers;
- Patio covers are outdoor products: in heavy rain and wind, water may get in. Complete watertightness is not guaranteed.

Article 12 – Maintenance

1. Renoco BV advises that all products be properly maintained, for example by cleaning gutters, lubricating moving parts and keeping surfaces clean.
2. The consumer may opt for a maintenance contract with Renoco BV. This comprises:
- annual inspection and checking of the products;
- preventive maintenance by Renoco BV;
- remedying minor defects free of charge during the maintenance visit;
- cover for labour hours for service visits between maintenance visits.
3. With a maintenance contract, the Renoco warranty is extended by one year each year, for as long as the contract continues.
4. The costs of the maintenance contract depend on the number and type of products installed and are agreed annually in advance.
5. Maintenance products:
- Renoco BV supplies special cleaning and maintenance products, such as polishes for aluminium and glass and protective products that help prevent discolouration in the long term.
- Products will always discolour to some extent as a result of weather conditions. This is normal for outdoor products.
- Discolouration can be slowed considerably by regular cleaning with the right cleaning products and by treatment with a protect oil from Novatio.

Article 13 – Complaints

1. Complaints about delivery or installation must be submitted to Renoco BV in writing no later than 24 hours after handover/delivery.
2. The notification must be accompanied by clear photographs of the defect or damage. Complaints without photographs will not be dealt with.
3. In the case of delivery without installation, the consumer must check for any damage immediately on receipt, note it on the delivery note and report it to Renoco BV in writing with photographs.
4. If the complaint has not been submitted in good time and in full (in writing + photographs), the consumer's right to rely on the defect lapses.

Article 14 – Non-performance

If a party fails to perform its obligations, the other party may suspend its obligations or – if justified – dissolve the agreement.

Article 15 – Dispute resolution

1. If complaints are not resolved by mutual agreement, the consumer may submit the dispute to Romazo for mediation or to the Geschillencommissie Zonwering.
2. If the consumer chooses not to do so, the competent court in Limburg (the Netherlands) is designated to hear the dispute.

Article 16 – Applicable law

All agreements with Renoco BV are governed exclusively by Dutch law.